Dead Good Undies – Shippping issues

We received this from Dead Good Undies. If you ordered from them, this will explain some of the shipping issues due to the Volcano in Iceland

Hi everyone

You can’t have missed the news that ash from the volcano in Iceland is causing severe disruption to air traffic not only in the UK but across a lot of Europe and indeed the world.

The result is that until it clears, effectively NOTHING is moving via air which of course involves virtually all deliveries outside the UK.

Royal Mail has just announced what is happening during this unavoidable and unprecedented occurrence and full information can be found here: http://www.royalmail.com/portal/rm/jump1?catId=400144&mediaId=112300784

Put briefly this is what is happening:

USA – parcels are being sent by sea and according to Royal Mail the first ship is not due into the USA until April 30th

Europe – orders are being taken across the Channel via ferry, then transferred overland

Rest of the World – Royal Mail are not moving parcels from their depots until the air is clear for flights

UK – the Special Delivery next day guarantee is suspended but they will be giving these parcels priority over regular mail

Some delays are inevitable and whilst we share your frustration please remember this is a natural phenomenon which no-one could have foreseen and we cannot provide alternatives.

We will continue to process and despatch orders as normal as we wouldn’t want your orders to be at the end of any backlog when it all clears.

The situation changes almost by the hour and flights may resume at any point. We trust Royal Mail to do their utmost to move parcels as soon as safely possible and hope normal service will resume within a few days.

We would like to thank all our loyal customers for their patience and support.

Regards
Adam Davies (partner)