
Hey guys, I wanted to go through a little bit of what happened this week, and I am still pissed at this experience. It’s one of those things that from the beginning, your inner voice says, ” Don’t do this, but you don’t listen. This is the second time I have tried to migrate UNB/Brief Talk to a new, cheaper server, and it’s turned out worse than when I started.
A little backstory: I was trying to cut costs and make things easier for me in the long run. I have been with my current host for 15 years, and they are getting expensive, more so than other hosting companies out there. When I tried to migrate before, it was a nightmare, but now it seems much easier.
Things sent alarm bells from the beginning.
- Due to some issues signing in, I used “Log in with Apple” because I was in a hurry and wanted to get this process started. I had 2 weeks to get it done without paying my current host on the 1st of the month. Each time I hit a delay, I tried to log back in, and I kept getting an error.
- I called into support, and the email that logs in with Apple, and they had no easy solution. I had to fill out a form and submit my ID and other information to prove my identity to change my email. The email Apple submitted wasn’t forwarding emails. This took another day or so for them to change my email and allow me access to my account.
- I also tried to migrate using their migration tool. After a few minutes, it failed and said I needed to contact support and have them migrate it for me. So, I went in and paid the $150 to have a “professional migration.” I did this last Friday.
- I heard nothing until Monday and had to send in information and logins so they could access all the files for migration. I got an email saying I needed to submit more information to log in on Tuesday.
- Thursday was supposed to be the day the migration was scheduled to happen. I got a notification at 9:50 or so that the site was offline, then back up. At 10:21, I received a message that it was down, and when I tried to log in, I got a 403 Error.
- I had to work both jobs, so I didn’t get to investigate the issue until after 6 PM. But before this, I tried to log in to my FTP server and couldn’t. Upon logging in from my CPanel (control panel). Everything was gone. All the WordPress files, podcasts, images, and everything. This caused me to be upset. But they sent me an email saying the migration failed and that they needed more or different access to complete it. However, there were no files to move at this point. They tried to complain and restore from a backup, but at that time, the backup was inaccessible. I said, “Everything is gone, and no one seemed to care,” at the new host. I was told that I can’t talk to the migration team, but I don’t know why. Then I said the migration did something that caused my entire site to be deleted. I was told by the “new host” that it could have been a bot or a hacker, not them. There was no “oh let’s investigate.” It took me over about 40 mins to get a supervisor. Who I complained to, and yes, both these conversations were loud. The part that sticks out is that at no time did either say, “Hey, let’s see what happened. It’s possible that something happened in the process; let’s figure out what.” Instead, it was up to me to investigate and get back to them.
- After I got off the phone, I called my current host to find the server logs to see who or what had deleted the files. Upon talUpon talking, I found out the log we needed had been deleted, and there is no way to tell unless we do some investigation, which would start at $100 and go up. port guy said, “You can do that, but what is the point, unless you do legal action?”
- Today I called and got a refund of the migration fee and hosting I never used. It was much easier. So I am stuck with my current host for the time being. Who has been good outside of the price?
A thing about me, when I get super pissed, I get quiet and calm. I listen, and when I respond, I want answers to my questions. I am not asking frivolous questions; these are things I need to know. And when you dance around them, don’t answer them, or deflect, that is not good. Because UNB has been a part of my life for almost 18 years. It’s a very big part of me, and when I found the site was completely gone, I feared it might not be recovered. I was going to walk away. Had the site not been able to be restored from my backup, there would be no more UNB, Brief talk, or anything. It was devastating to me. And to have the person on the other end of the phone not give a fuck, made it worse to me. It felt like a malicious act, not a big deal. And when I say I was done, I was 100% done. This year has been extremely rough, and to have the one big positive thing in my life gone was devastating. The next step is, I don’t know. I’m sticking with the higher-priced hosting.




















































































