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We are joined by Matthew, the guy behind the incredible brand MWear NYC. We have reviewed some of his pairs in the past but we talk to him about how he started in brand. What they are doing currently and that the future holds. Matthew is all business and impressed me. Listen to this interview!
Shop MWear NYC – www.mwearnyc.com
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Transcription:
00:00 UNB Tim
Hi everyone, welcome to a very special edition of our brief tale podcast because we have a brand on with us today. We have Matthew who founded MWear. Welcome to the podcast.
00:12 Matthew MWear
Thank you, I’m happy to be here.
00:13 UNB Tim
Yes, it’s good to have you here. You’re one of the smaller brands out there and but you do have a nice loyal following.
00:20 UNB Tim
’cause everyone loves your thong. Many of our guys included. I love your thong and I’m not a thong guy believe it or not.
00:27 Matthew MWear
Well, we’re happy to convert anybody.
00:29 UNB Tim
Yes, yes yes, I agree, so we’ll get started in our interview. So what made you start your brand? What was it that you saw out there is like Hey, we need a brand.
00:42 UNB Tim
There it’s not. Meaning needs an. I’m gonna do it. So what means you start the brand?
00:47 Matthew MWear
Well, it’s almost exactly what you just said, as as with most products on the market, it was born out of a need. There was this gap in the Mens underwear market that affected people I knew, so I chose to fill that gap. I mean, imagine bras only coming in One Cup size.
01:00 UNB Tim
Yes,
01:02 Matthew MWear
and then also have parts of their body that aren’t uniform, especially in correlation to their measurement. So so MWear was born?
01:10 UNB Tim
Nice yeah it it was very good to see because I would see several guys promoting you online when you started. Joe would do it from Chicago and a couple other guys would constantly post your pictures.
01:23 UNB Tim
In and um Instagram once like trying to think of what it was. Uh, in other places and it was really cool to see you grow and sort of mature over the last step in two or three years. It’s been awhile.
01:36 Matthew MWear
But we officially, the website officially launched on June 1st of 2018, but I think the A lot of the social media posts happened. You know, maybe a year before that, so we were really only.
01:48 Matthew MWear
Selling via word of mouth on social media and and Whatnot. And that’s when business started to pick up. I realized, hey, I need to make this a real thing and I need to. I need to have like a proper website so that this is a much more streamlined.
02:01 UNB Tim
Yeah, you can make great gear. I will say I’ve tried the pride thong. Very nice, fits great, incredible.
02:08 UNB Tim
And I’m not a phone person an if I say that it’s gotta mean something and just telling you,
Matthew MWear
right.
UNB Tim
So did you? Yeah, it’s you know what everyone was talking about now when I tried it I was very happy.
02:22 UNB Tim
So did you enjoy underwear before you started making it, or was it sortof a brain that was like a need? What? What was it really that got you interested before then?
02:34 Matthew MWear
I did enjoy it or well rather I do enjoy it. Some people like to say that if you make a job out of doing what you love that it then becomes work and doesn’t.
02:43 Matthew MWear
Or maybe at least passion for it. I’m I’m thankful that I haven’t reached that point and I hope I never do because I I really do enjoy it and it’s exciting to see something you know, start out in in the studio and it’s it’s great to see it later on on somebody posting it on social media or sending in a photo saying.
03:05 Matthew MWear
Oh my gosh, you know I. I’m not going to put this on my social media because that’s that’s not the kind of content that I post, but here’s a photo of me just so that you know how much I’m enjoying it an and that’s. And that makes me enjoy what I do even more is those moments when people go out of their way to respond or reach out and say, Hey, this is really great.
03:26 UNB Tim
That’s cool, yeah, that’s, amazing that you’ve had such a great following in people, write in. That’s a sign you’re doing something, right? Yeah,
Matthew MWear
yeah, I agree.
UNB TIm
What makes your brand different from other brands out there? What’s some things that you know you focus on that. Other brands aren’t right now.
03:45 Matthew MWear
I’m actually I’m really excited to answer that question so.
03:48 Matthew MWear
There’s a few things and I’ll say that these few things are not necessarily exclusive to our brand, but I am. I am very proud to say that we offer all of them in tandem. So one thing is, we offer extended waist sizes and that sort of goes for both sides of the spectrum. You know it goes into the larger sizes and it goes down into the smaller sizes.
04:11 Matthew MWear
Um, I mean, we, we go from XS all the way up to three X, and you know, eventually we’d like to expand on either side of that. But I mean even where we started the range that we have, I feel like is already to very diverse comparatively to the other brands. The other thing is the ability to choose.
04:31 Matthew MWear
The pouch size of your underwear again on both sides of the spectrum. You know either people who have like smaller packages or larger packages for whatever reason, and you know, just just be ’cause. Like I said earlier, just because your waist is 1 size doesn’t necessarily mean that your package has some uniform size that other, like more traditional mainstream brands.
04:51 Matthew MWear
Tend to make for, so I mean the. The other thing is we do custom underwear and I think that there are maybe a couple, maybe a few other brands that I can think of that have sort of a custom division, but there’s really there’s really not many, and at least not any that I can think of off the top of my head so that and then like. Finally we.
05:13 Matthew MWear
All of our products are sourced in the US and they always will be. all of our all of our fabric. All of our elastic, all of the artisans that we work with to produce our work. They’re all in the US and you know, we’re sort of in the process of outsourcing production to like a on a factory scale. But you know, we.
05:35 Matthew MWear
We’re, we’re very adamant that we want to keep whatever that labor is inside the US because there are there are so many people you know here in this country, specifically in New York City, which is where we’re based out of that are incredibly capable of doing this. And, and I I certainly want to give back to to that community and to this country, to be honest when it comes to when it comes to production like that so.
05:56 UNB Tim
Nice yeah in New York
Matthew MWear
so yeah,
UNB Tim
a lot of people you could pull on for that and take on creating and sewing for you. Plus with it being in the US you have greater control over quality, which I’ve heard many horror stories from many brands about outsourcing. So when.
06:16 Matthew MWear
You say that I had.
06:17 Matthew MWear
Sorry, I originally thought you know, hey, why don’t why don’t I just see what the difference is an and see what what it would cost or what the process would be if I if I went to a factory that was in like South America or Eastern Europe o,r or in Asia an it’s, it’s super complicated. I mean there’s there’s A.Huge,
06:39 Matthew MWear
There’s a huge disconnect be cause the the quality is much less great when you when you get stuff made overseas and it’s and it might look great an and all of these things, but it’s it’s not gonna be as rated quality. I don’t think that it’s gonna last as long and to be honest the the most important part of the whole aspect of keeping it here in the US is.
07:01 Matthew MWear
You know there are so many people here in this country that are, are hungry for, for this work, and these jobs and the money that I’m willing to pay them. And if that means that I have to pay a little bit more t,o to get underwear made here in the US. And that’s what I’m gonna do. And it’s something that it’s something that I strongly believe in, and it’s something that will always be part of our Our foundation
07:22 UNB Tim
nice. Yeah, the brands I know that do outsourcing well have to have a very hands-on approach. It’s going to the factory. It’s managing the whole situation and you can do that. But that takes a lot more time when you have to go overseas as opposed to go down the street.
07:43 UNB Tim
You know, probably a lot of these people in New York know each other and know their reputations. Know their work.
Matthew MWear
Yeah, absolutely.
UNB Tim
It’s a lot of word of mouth. And you know, hey, if so, and so does it. It’s gonna be good. It’s not going to be cheap. It’s not gonna fall apart. So that’s a good thing about that as well. And I think you yeah, it’s great.
Matthew MWear
But sorry go ahead
08:03 UNB Tim
I mean, I think it’s great that you combine all these different pieces with the extended sizes, the smaller sizes, the pouch, everything all in one to make amazing underwear ’cause there’s so many people left out of the underwear world like myself that it’s amazing to see that ’cause I’m a larger. I’m currently at a 42 waist.
08:24 UNB Tim
Trying to get it down to 36 but Covid it’s not working for me, but it’s frustrating when it’s 36 is the largest. I’m like I can barely get that up my leg, so that’s great to see.
08:35 Matthew MWear
Sure, yeah, you’re you’re certainly not the only person that that has that that obstacle or that issue an and The thing is, is that that shouldn’t be an issue that people have like it should be.
08:45 Matthew MWear
It should be.Easy for someone to walk into a store or to to go onto a website and see things that they like and not have to wonder. Oh is this gonna come in my size? Yeah is This Is This? Is this actually going to fit main, you know for whatever reason, whether it’s like is is the pouch going to be big enough? Is the props going to be small enough? Is the way it’s going to be large enough?
09:07 Matthew MWear
You know their sizing issues and I guess body dysmorphia. If you want to call it that on, on both sides of the spectrum.
09:13 UNB Tim
Yeah, and that’s the one thing I like about your site is you list on your front page is underwear for everyone. We’re seeing a trend in the last, probably six months. People are going larger sizes up to 42 and beyond.
09:27 UNB Tim
So that’s really good to see the industry’s moving in that way. It sort of slowly getting there, but it’s moving and it’s not just. Boxer briefs and briefs. its bikinis and thongs and shocks. ’cause guys want somebody sexy and I’m like well I like bikinis but I don’t want a boxer brief ’cause they drive me insane. It’s too much material.
09:51 UNB Tim
Right like no, so it’s great to see and you really put put it on your website too that you have models of all different kinds on your website you have different colors, races, different sizes, everything. When you launch your website and that struck me really cool that. OK, here’s This person starting this company.
10:11 UNB Tim
Who speaks about inclusiveness of sizes, everything, and then you show it on your website as well. I think because not a lot of brands are doing that right now, .
10:23 Matthew MWear
Right? Yeah, it’s, it’s important and the easy answer is because everyone should be able to find something that they like in their size. Like I said a minute ago, but.
10:32 Matthew MWear
Also, it’s 2020 and the fact that most brands only offer sizes ranging from small to extra large is sort of pathetic. I mean, businesses need to wake up and realize that they’re not being inclusive. By doing that. I mean our tagline, like you said, is underwear for all men and all is in all caps and we take that very seriously. And I think that other.
10:52 Matthew MWear
Underwear clothing brand shirt as well.
10:54 UNB Tim
I think they’re starting to you. I think we’re seeing a move in that direction, but it’s not as it’s not as fast as I think. A lot of people want to see, but.
11:03 Matthew MWear
Right, right, right, right? I mean, I mean, I have several friends who are women and they have the same issue when they’re trying to find bras that fit.
11:12 Matthew MWear
And I’m like come on, come on really, there shouldn’t be an issue.
11:17 UNB Tim
Yeah it is. It’s ’cause we have guys. We do a reader survey with pouches and that’s the number one issue they have with underwear. Is it too big? Is it too small? Does IT support main? What’s the deal with the pouch? Why is it?
11:32 UNB Tim
Not doing this or that, or so that’s usually the biggest complaint outside of itchy tags, which comes in a close second usually.
11:43 UNB Tim
That’s a big one, but most brands now are doing away with itchy tags, but not all. But most are. But how to serve? It’s important to have different sizes and I think we’re starting to see that in some brands, but you were like one of The Pioneers that did it before the other brands are really caught on, which is very cool, and I think that’s a good selling feature for your brand.
12:04 UNB Tim
Yeah, ’cause I’ve seen it all out there and well, it’s, it’s an interesting I love the market and it’s interesting, but sometimes I wanted to move faster.
12:13 Matthew MWear
Yeah, no. I, I 100% agree.
12:15 UNB Tim
It’s a business and you go with what sales, but I won’t get sidetracked on that. So I have a question for you about the industry in general, I got the pride thong.
12:24 UNB Tim
You from you couple of years ago amazing thong like I said it’s amazing it’s great. Not a thong guy but I recommend it. Go when he has it stock go get it you will, You will not be disappointed. Why do you think thongs have increased in popularity in the like last two years, as fast as it happened? Because it seemed like it came out of like nowhere.
12:45 UNB Tim
Everyone wanted thongs all of a sudden.
12:47 Matthew MWear
That’s a That’s a really good question. So to be honest, I have no idea, but I’m very thankful that they have because it’s giving me business. I do. I do have a theory though, so I think it has to do with thongs traditionally being seen as one of the more feminine styles.
13:07 Matthew MWear
And up until the past few years, men used to have like a a stronger desire to come off as masculine or or Butch. So they so they wore briefs, or Jock straps or whatever other style they wore. But I think now is the line between masculinity and femininity is slowly beginning to disappear.
13:28 Matthew MWear
And the definition of masculinity is evolving and becoming greyer. Those people are accepting thongs more and realizing there there’s this unique sexiness that only a song can provide and they’re falling in love and embracing that feeling.
13:42 UNB Tim
Nice, that is one of the best reasons for thongs. I’ve heard I will say.
13:47 Matthew MWear
I I relate that mostly too.
13:50 Matthew MWear
My own experience because you know when, when I became an age where like in my sort of early 20s, I guess I that’s when I really started. Just realize that I, I loved underwear. I love different styles of underwear. I mean, it probably wasn’t until I was God. 21 until I like bought my first jockstrap an
14:10 Matthew MWear
I was like, Oh my God, this makes it. This makes me feel like a man. much everyone’s dismay. I was a lady but I it took me a few years to really find something valuable and wearing a thong. And I don’t really know what it was. I don’t really remember the moment that I realized it. I want to say it was about the time that this whole.
14:31 Matthew MWear
Movement if you want to call it that. Over the past couple of years started when I was like, oh, I really do like wearing thongs. And, you know, a lot of it might have to be or might be influenced by what I’m seeing on social media, because really, that’s most of my exposure to them. But I mean the, the truth of it is that I think you know, with with most fads and, uh.
14:53 Matthew MWear
In any sort of fashion industry, you know, things come in. Things go and you know, maybe and maybe in five years there will be something else that everyone is obsessed with. And you know we’re going to. We’re going to bob and weave and we’re going to move along with that.
15:05 UNB Tim
So True, Yeah, but I think thongs, thongs are here to stay after this.
Matthew M Wear
Let’s hope so,
UNB Tim
because I don’t think they’re going anywhere anytime soon.
15:14 UNB Tim
It’s more than just a fad now. There are guys who that’s all they wear. Yeah, no matter what that’s there that we have a couple on the podcast that are like that. They are diehard thong fans. That’s all they want to wear either underwear to the pool. The beach wherever is. Like this is my style. Kind of like I am with bikinis.
15:35 UNB Tim
There that way, with thongs and another thing you said is the blurring of masculine and feminine is definitely going on right now because we’re seeing a lot of things that were kind of like look down upon four years ago five years ago now. Kind of like oh, lace the big one that’s come up. The guys are wearing.
15:55 UNB Tim
And now it’s kind of like OK, whatever before it was like what are you wearing now? It’s like, oh, that’s.
16:01 Matthew MWear
And that was even yeah, and that was even happening in the Queer community. Like it wasn’t just like like a straight against gay or straight against Queer thing that was happening. It was like even people within this sort of like Queer community were like, oh.
16:16 Matthew MWear
No, if you’re wearing a thong like.
16:18 Matthew MWear
You can be in our photo,
16:21 UNB Tim
Yeah, it’s amazing what’s happened that now the fabrics are changing from lace at and the non masculine colors like more pastels. More if those colors are coming in.
16:36 UNB Tim
The whole Men’s underwear world is like when I started the blog in 2008 has changed into 2020 to something much bigger, much wider and the straight guys are now involved because they love thongs. So they love least. They love everything. Really blown up in the last couple of years and I only see it getting bigger from here.
16:57 UNB Tim
So many more people in America to wear better underwear, God willing.
17:01 Matthew MWear
Right, and I think that there are there’s this thing that’s happening in our society where everyone’s desire for modesty is slowly slipping away like even, even, with even within a more conservative crowd. Like you, you can see that you know if you go.
17:17 Matthew MWear
If you go down to the beach and like I don’t know Texas or Alabama or whatever and you, you see people like straight people at the beach, you know even there like boardshorts are getting shorter.
UNB Tim
Yes,
Matthew MWear
and you know eventually. Maybe I, I don’t know. Eventually, maybe they’re going to continue to get shorter and it’s like people are gonna care less about.
17:37 Matthew MWear
Sort of that that Catholic shame thing that’s happening, and it’s an, you know. Hopefully it moves to a world that is more reflective of like European culture where you know people. Men, particularly in this case, are are less concerned about the amount of skin that they show.
17:53 UNB Tim
Let’s hope so. I’ve been preaching that for years. I’m like, come on.
17:58 UNB Tim
Get a swim brief. Get a swim brief? Get something. Get rid of the dork short.
Matthew MWear
If everyone would just see it my way, we’d all be happier.
UNB Tim
Exactly exactly.
18:10 UNB Tim
You get it.
18:12 UNB Tim
We’d have a much better place and it wouldn’t matter who wore what. That’s my point. Definitely, totally, uh, yeah. That’s that’s one thing I really like about your brand is. It’s always been. It doesn’t matter what you like, you’ve made it. You will make it and there’s no shame in it. ’cause I think a lot of guys kind of hide their underwear.
18:33 UNB Tim
’cause a lot of guys are into it, but they don’t really share it with other people which is changing. But it’s still like when I first got underwear when I was like about bikinis. When I was 13 ’cause I wanted them, it was like hiding them because no one could see them and that still goes on. Especially here in the US that needs to change because we always go.
18:53 UNB Tim
And straight guys ever talked about underwear. I know gay guys occasionally do, but do you ever say, Oh my God. I love this brief?
Matthew M Wear
Yeah, it’s still very taboo?
UNB TIm
I mean, even in even in gay circles to some extent. It’s like I’m not talking underwear. It has to be with the right guy.
Matthew MWear
Recently, oh totally. I recently had this, this person. This this guy reached out to me on like via a direct message.
19:14 Matthew MWear
On Instagram and he, I don’t know who he was talking to before, but someone directed him to to our page and they were like you know, whatever the issue you’re having with your underwear, does not fit. I think that MWear NYC can can fix that. So he reached out and he was like, hey, I’m like a really tall, really slim guy.
19:35 Matthew MWear
I think he said he was like 6 five an like 150 pounds like very, very slim and he’s like I have a really difficult time finding finding underwear that’s small enough for me like even the even the size smalls. When I when I purchased them from, you know, like a Calvin Klein or uh, whatever he’s like. It’s still a little baggie. It’s like I don’t really have much of a butt.
19:56 Matthew MWear
My my packages like average size and I was like, oh that’s perfect you you fit into an XS and you can just get like the standard medium pouch because like our XS is gonna like fit your butt perfectly and he so he ended up ordering a pair and he sent me a message. I mean he’s I think a lot more modest than I. I think that most of our.
20:16 Matthew MWear
Followers and customers are so like we we didn’t get a photo accompanied with his response, and that’s fine, but he he was like wow, this is fantastic. Like I had no idea. I mean he just bought like a pair of briefs like it wasn’t anything like super exciting and I think that briefs are probably what he normally wears. But you know, he was never able to find a brand that carried a size or a fit.
20:36 Matthew MWear
That worked for his body.
20:38 UNB Tim
That’s awesome. Yeah, that’s that’s one area that, well, there’s two areas we usually talk about that usually get no mention. It’s guys who are really small. You have really small waist bands and then the other one is like guys with butts. Because I was like Graced with that problem. I wish I did.
20:57 UNB Tim
But I don’t and that’s still one of those areas where guys it’s like I have a big butt an underwear. I have to be careful what I get and I think that’s why I thongs also grew is if you have a big butt anywhere thong you have to worry about it, that’s.
21:12 Matthew MWear
Because your butts not covered.
21:13 UNB Tim
Your butts are covered. It’s interesting to see I think we’re tackling issues.
21:18 UNB Tim
And we’ll see that more and more as we go. At least I hope so. That’s that. Seems to be where the industry is going. But you never, never trust you never know. Fingers crossed. But that leads me to one question. We usually ask a lot, either in our personal or on the main show is at our blog. We say good underwear gives you confidence.
21:38 UNB Tim
It could either be at work on a date, whatever. ’cause I always tell him that when I go on a date First Date, I usually wear my sexiest underwear ’cause it’s rarely people are going to see it on the first date. They have, but usually not always. It’s usually not the case.
That’s another podcast.
That’s a different podcast.
21:59 UNB Tim
But it has happened, but it’s like and I have friends who I don’t know. You don’t wear the sexy stuff on the first date. I’m like why? That’s when you need it the most when you’re need that boost of confidence on the first date. Nervous when someone you like. Do you feel the same way? It looked like through your business? That’s good underwear gives you great confidence an in life in general.
22:21 Matthew MWear
I think that the way you carry yourself has a lot to do with how you’re dressed, and that begins with a base layer or your underwear. If you feel confident when you look at yourself in your underwear in the mirror, you know, like when you’re in the early stages of getting dressed, then you’re starting at the most basic level of dress and you can.
22:41 Matthew MWear
Only go up from there or so yes I. I do believe it provides competent on some level. Obviously if you’re if you’re at the Beach at the pool at a club. Oh my God, remember clubs? Oh yes, in in in just her underwear or your swimwear an and you like the way it fits. It’s only going to increase your self confident and that’s the key.
23:02 UNB Tim
It’s just amazing that something so simple as a great pair of briefs or whatever you enjoy. Jog bone, right? Just makes you feel better. ’cause I know when I have bad underwear on, I just feel miserable all day.
Matthew MWear
That’s 100%
UNB TIm
I’ve reviewed appear once that hated. I mean, I had to take it off. I was like I’d rather go without underwear. Than wear this.
23:23 UNB Tim
That’s saying something
Matthew MWEAR
that’s not good. I certainly don’t want to be that underwear for anybody.
UNB Tim
Yeah, I doubt you will have that, but this one was just like I can deal. I’d rather free ball, and I love underwear. So no, no you make amazing underwear. I will say that’s everyone definitely needs to go check it out.
23:44 UNB Tim
Yeah, so your stuff was, he said his hand made and you’re an expanded to other people. How does being handmade affect your orders? I know some guys see will see that and go. Oh I’m gonna take forever but you really are good about making it quick and having it for guys. So how does the handmaid play into your brand?
24:05 Matthew MWear
So yes, all of our stuff is made by hand. I mean, it’s really the only way you can make underwear, but for the most part, our time frame for you know from the from the moment your order is placed at the moment you have it in, your hand is usually not more than two weeks, especially during normal times. When like when it’s.
24:26 Matthew MWear
When it’s not COVID, we we have a little bit of stock inventory and you know when. When we have downtime, we we fill that inventory so that you know when we get into a crunch and there’s like a bunch of orders in the queue. We can just pull from that and send those out just to get some stuff out the door. We’re actually in the process of finding a vendor. Like I said earlier, who can take over all of that production of our ready to wear?
24:48 Matthew MWear
So that I will say that I can focus on the business side of things and you know, I as a person in my in my personal life who does a lot of online shopping. Actually most, most all of my shopping is done online, especially when it comes to clothing. I hate having to wait more than a week to receive something in the Mail. I hate it so much.
25:08 Matthew MWear
Thank God Amazon gives Me 2 day delivery on the things that I need to buy from Amazon. , but you know when? When I was trying to figure out the best way to structure that when we first when we first launched the website like what, what timeline do I need to give our customers an you know I’m sort of starting at the longer end of things like 2 weeks.
25:29 Matthew MWear
Is the Max that I ever want anyone to have to wait for their underwear and I mean there have been cases where someone’s order has maybe taken like three weeks because you know a fabric ran out and we had to. It was back ordered from the vendor so we had to wait for them to get it done so that we could get it in and then make the underwear. And you know that those kinds of things are sort of unpredictable and I, I can’t really.
25:49 Matthew MWear
Relate those issues to that because you know those are sort of freak accidents, but I I hope to eventually get to a place where people don’t have to wait more than like a few days or a week to have something in hand when they when they place it. I mean with this whole e-com thing happening in the in the world like people want things instantaneously.
26:10 Matthew MWear
Like they they don’t want to wait for anything. Everyone’s impatient. Everyone wants things now and they want it. They want it yesterday, so , so I’m I’m trying. I’m trying to get to that point, but you know, because, because we are not yet outsourcing our work. Everything is more or less made to order. So from the time that somebody places their order, we start cutting.
26:31 Matthew MWear
And it usually you know couple of days and and their piece or pieces are are complete and we try and we try and get it out the door as quickly as we can. Um, and I’m. I’m thankful that we haven’t had anyone ever blow up and say Oh my God, this is taking too long. I want my money back or like this is stupid and like had a had a full meltdown and.
26:52 Matthew MWear
I’m I’m glad we haven’t come into that, but I know that as, as time goes by an every other every other e-com business is sending things in a much quicker way. Eventually people are going to get to that point and they’re not going to want to wait a week and a half or two weeks to get something in the Mail. So yeah, .
27:12 UNB Tim
well, I think your brand, which I agree I’ve never Heard a bad thing mentioned about your brands as you would shipping quality. Anything online and I usually hear from people about brands like this brand sucks, taken 8 weeks for this and blah they won’t do my return. Whatever I’ve heard it all with a ton of brands out there and yours is one of the few that nothing, nothing negative has ever been said.
27:32 UNB Tim
so that’s a good thing and I usually hear everything people are not afraid to share their opinions on DMS or emails, so that’s well,
Matthew Mwear
I’m I’m thankful that our name is not gotten any slander on the Grapevine.
UNB Tim
No one, no one’s reading you for filth yet, so you’re good. You’re very good.
27:53 UNB Tim
But I think also your brand with handmade an especially custom piece is expected to take a little longer ’cause you know the quality is going to custom. He says yeah it custom pieces and even your regular pieces that you know it’s OK ’cause it’s going to take a little longer and you’re going to wait a little bit for quality and you’re going to be happy with the outcome.
28:14 UNB Tim
I think if right yeah, and then if you’re tell them all along, like usually if you communicate with people with them now, it’s gone there usually fine, they’re like Oh OK, cool is usually when they don’t hear. They’re like man you’re driving me crazy, yeah,
Matthew MWear
I think I’ve only ever had like maybe a couple customers ever send in an email.
28:34 Matthew MWear
Or something and say Hey just checking on the status of my order are like you know it’s it’s been a little bit and then I always respond and say like hey, you know your your order is currently in the process of being produced. You know it should go on a couple of days and no one’s ever like had a freak out. They’re always very understanding and I’m very thankful. I’m very thankful for that, you know, because our our volume certainly isn’t at.
28:55 Matthew MWear
Like this crazy level where we have, like 40 orders coming through at once. So I’m never had that overwhelmed then if somebody. If somebody sends them an email and says. Hey, like it’s been 2 weeks or whatever since I placed my order. You know, I’ll I’ll do my best to push the order through this as quickly as possible, but you know, there’s there’s this like fine line between like.
29:17 UNB Tim
Pushing it through and it being sloppy and you know taking an extra day to make sure that like everything is perfect and there’s like not a stitch out of line. So yeah,
UNB Tim
no you you have a good rep and you have a good head on your shoulders. ’cause I’ve met a lot of people in who’s Come and gone in the industry who do the design side but don’t get the business side which is the important part to get.
Matthew MWear
Yeah totally
29:38 UNB Tim
and talking to you, you get the business side. You know about growing, you know about production. You know about all the stuff you need to know as well as designing amazing underwear, so that’s great to hear, right? Because so many brands over the years have come and gone. It’s like where do they go? They were here for one collection and now they’re gone.
29:59 Matthew MWear
Right, yeah, yeah. we’re trying to be in it for the long haul.
30:03 UNB Tim
Well, you’ve been in it for a few years and I think you’ve got a lot more years to go and I’m excited for your expansion into outsourcing in New York, so that’s gonna be a big help for you. I know, and probably take a lot of stress off of you in the company like Oh, got it.
30:19 UNB Tim
Yeah, it’ll let me focus on the business side of it more an not have to focus most of my time on production and I can I can work on actually growing the business and and doing like development. All of that kind of stuff. So yeah, well, you’ve gotta.
UNB TIM
Yeah Gotta Smart head on your shoulder so I think you’re definitely gonna go way far in the industry.
30:40 UNB Tim
It just takes time to grow and I think you’re growing at a reasonable rate. ’cause other times if you grow too fast that causes issues as well. It’s great to be popular, but when you get popular, you have to send the underwear out and it’s like where’s my order, So yeah, so that’s perfect. I guess that’s all the questions I have for you.
31:00 UNB Tim
Um, I’m sure we’ll have you back on one of our shows very soon because you’re a lot of fun to talk to you. Where can people buy your underwear and follow you on social media?
Matthew MWear
We are exclusively online right now and our website, our Twitter, an our Instagram are all the exact same. It’s just MwearNYC obviously.
31:21 Matthew MWear
And that’s where we are.
31:23 UNB Tim
That’s definitely go check them out. They make amazing underwear. I have a pair. I’ve gotta get more. I’ve just been lazy and haven’t ordered any which I need to do specially during these times. But support your small businesses out there. Specially underwear, businesses, people. Thank you again Matthew, I really appreciate it. Thank you. I appreciate your time as well.
31:43 UNB Tim
Ann, everyone have a great week and we will talk to you very soon. Bye everyone.
